Photo: Oleg Karsaev / “Kommersant”
In “the Megaphone” has decided on the compensation to subscribers affected by a catastrophic failure of communication. Caught in the crash can obtain compensation without going to the contact centre operator, said the CEO of the company
The CEO of MegaFon Sergey Soldatenkov told about the types of compensation that the operator offers its subscribers affected by a catastrophic failure of communications on Friday, may 19. Appeal to the subscribers of the company published on the website of “Megaphone” in social network “Vkontakte”.
“Since Saturday we already offer compensation to those who contacted the contact center. Today we give you the opportunity to obtain it without treatment,” said Soldatenkov.
Its customers who were in the disaster area, “MegaFon” will offer a choice of one of three payment options: 1 GB and 50 minutes of voice communication; 2 GB or free viewing of one of the films in “the Megaphone.TV”.
Compensation will be offered to all users of the subscribers left without a voice and the ability to send SMS messages, Soldatenkov said. He also said that subscribers will be notified of compensation details via SMS within the next weeks.
Massive communication failure on the network “MegaFon” took place on Friday, may 19, from 12:00 GMT. The problem has affected customers in Moscow, Nizhny Novgorod, Kazan, Ufa and other cities of Central Russia and the Volga region.
The company issues explained the failure of software and hardware from Hewlett Packard. The evening of may 19, the operator reported on the restoration of communication after a failure.
Than that of “MegaFon” will result in a major accident in its history
Previously a subsidiary of MegaFon Scartel, which provides mobile services under the brand Yota on the network “Megaphone” promised that it would pay subscribers up to 20 million rubles of compensation due to a failure in the network in the form of discounts on telecommunication services.
After a failure on the network “MegaFon” is the official representative of MTS Dmitry Solodovnikov told about the growth of sales of SIM cards and the number of applications for the transition of subscribers in MTS. According to him, the increase in sales affected regions where there were problems in the system of communication “MegaFon”.