Photo: Dmitry Lokaj / “Kommersant”
Yota has promised to pay users 20 mln due to a failure of “MegaFon”. Subscribers will receive a discount on the next billing period
Mobile operator Yota, which operates on networks of “MegaFon” will pay to the subscribers of 20 million rubles compensation due to hours-long failure of the operator 19 may. This is stated in the message received by RBC.
Yota said that the consequences of the accident were completely eliminated. The problems affected users of Moscow, the Central regions and the Volga region.
“We made the decision to pay compensation up to 20 mln. customers who stayed in this day without the ability to make calls and use the mobile Internet,” — said General Director of Yota Vladimir Dobrynin.
As compensation, the mobile operator will offer subscribers a discount on your next payroll period. To do this, users must contact support.
“MegaFon” also promised to pay compensation. In a message on behalf of the Director General of the operator Sergey Soldatenkov, published in “Vkontakte” says about the details of the payments the company will report next week.
“We have made necessary conclusions and are already taking additional measures so that this situation doesn’t happen again. This is the first accident of this scale in the history of our company and we will do our best to keep the last” — says the publication.
Failure in the networks of the cellular operator “the Megaphone” in Moscow and several cities of the Central district and the Volga region became known on Friday, may 19. The operator’s clients in this day began to complain of problems with communication and the mobile Internet. Because of the interruptions were also disrupted the taxi services such as Gettaxi, Uber and “Yandex.Taxi”.
Later MegaFon explained a problem with a software malfunction and hardware from Hewlett Packard. The evening of may 19, the operator reported on the restoration of communication after a failure.